Sang Traash (SMC-Pvt) Ltd. (“Sang Traash”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit our website or contact us about our stone fountains, lamps, planters and vases, and how we look after it.
01Introduction
By using this website, browsing our shop or sending us an enquiry, you agree to the practices described here. If you do not agree, please do not use the site.
02Information We Collect
We only collect what we need to respond to you and process orders:
- Contact details — your name, phone / WhatsApp number and email address.
- Enquiry details — the category, product code and message you write to us.
- Order details — delivery address and the products you order.
- Technical data — browser type, device, pages visited and approximate location, collected automatically through cookies and server logs.
03How We Use Your Information
- To reply to your questions and quotations.
- To process, deliver and support your orders.
- To handle returns, refunds and damage claims.
- To improve our website, products and customer service.
- To keep our website secure and prevent misuse.
We do not sell your personal information.
04Enquiries by Email & WhatsApp
Our contact form does not store your message on our website. When you press “Send by Email” or “Send on WhatsApp”, the details you entered are placed into your own email app or WhatsApp, and are sent only when you choose to send them.
05Cookies
Cookies are small files saved on your device. We use them to keep your cart working, remember preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the shop may not work properly without them.
06Sharing Your Information
We share information only when necessary and only with:
- Courier and delivery partners, to deliver your order.
- Payment and hosting providers that help us run the shop.
- Authorities, where required by law.
Our website also links to third-party services such as WhatsApp. We are not responsible for the privacy practices of other websites.
07Security & Retention
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to serve you, meet legal and accounting requirements, and resolve disputes.
08Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Send your request to info@sangtraash.com and we will respond within a reasonable time.
09Children
Our website is intended for adults. We do not knowingly collect personal information from children under 18.
10Changes to This Policy
We may update this policy from time to time. The “Last updated” date shows the latest version, and continued use of the website means you accept the changes.
11Contact Us
Sang Traash (SMC-Pvt) Ltd.
Email: info@sangtraash.com
Phone / WhatsApp: +92-370-1915809
Website: www.sangtraash.com